Data deletion

Last updated 11 November 2026

You can delete everything we hold about you, or just one connected account.

Delete your workspace

1. Sign in at app.sendtosocial.com.
2. Open Settings and choose Delete workspace. This also cancels your subscription.

Or email {{CONTACT_EMAIL}} from the address you sign in with and ask us to delete it. We'll confirm, and finish within 30 days.

We delete:

• your profile, brands and settings;
• connected-account tokens, profile details and metrics;
• videos, posters, captions and post history;
• API keys and agent connections.

We keep billing records the law requires, normally for six years; Stripe keeps its own. Deleted data can remain in database backups for up to 30 days before it is overwritten.

Posts that were already published stay on Instagram, Facebook, YouTube and TikTok. Delete them on the platform if you want them gone.

Disconnect one account

In the dashboard, open Accounts, choose the account and select Disconnect. We delete its tokens, profile details and metrics straight away. Your other accounts aren't affected.

Remove access from the platform

You can also remove SendToSocial from the platform's own settings. We then can't post to or read from that account.

• Google and YouTube: myaccount.google.com/permissions. We delete the channel's tokens and YouTube data within 7 days.
• Facebook and Instagram: in your Facebook or Instagram settings, where connected apps and business integrations are listed.
• TikTok: in the TikTok app under Settings and privacy, in the list of apps connected to your account.

Facebook and Instagram deletion requests

When you remove SendToSocial in Facebook or Instagram and ask for your data to be deleted, Meta sends us a deletion request. We delete the tokens, profile details and metrics we hold for that account and give Meta a confirmation code. Meta shows you a link where you can check the request's status. It looks like this:

https://app.sendtosocial.com/meta/deletion-status?code=…

Questions

Email {{CONTACT_EMAIL}}. Our Privacy policy explains what we hold and for how long.